Privacy Policy

(Last updated on 30-September-2023)

This Privacy Policy ("Policy") outlines how DOBI VALET ("Company," "we," "our," or "us") collects, uses, and protects your personal information when you access or use our website and mobile application ("Platform"). By accessing or using the Platform, you agree to the practices described in this Policy.

1. Information We Collect

We may collect various types of information, including but not limited to:

Personal Information: We may collect your name, contact details, address, payment information, and other information necessary to provide our laundry services.

Usage Information: We collect information about how you interact with the Platform, including your device type, browser type, IP address, pages visited, and actions taken.

Location Information: With your consent, we may collect your device's location information to provide location-based services.

Communication Information: We may collect information from your communications with us, including customer support inquiries.

2. How We Use Your Information

We use the collected information for various purposes, including but not limited to:

Providing Services: To process and fulfil your laundry orders, manage your account, and communicate with you.

Improving Services: To analyse user behaviour, enhance our services, and develop new features.

Marketing: To send promotional materials, newsletters, and offers, with your consent where required.

Customer Support: To respond to your inquiries, provide assistance, and address issues.

Legal Compliance: To comply with legal obligations and protect our rights.

3. Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party partners who help us operate the Platform and provide services.

Legal Authorities: To comply with legal obligations or protect our rights and interests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

Aggregated and De-Identified Data: We may share non-personal, aggregated, or de-identified data for analytical purposes.

4. Your Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request corrections to inaccurate or incomplete information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Opt-Out: You can opt out of receiving marketing communications from us.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

6. Children's Privacy

The Platform is not intended for use by individuals under the age of eighteen (18), and we do not knowingly collect personal information from such individuals. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform. Your continued use of the Platform after changes to this Policy constitutes your acceptance of the updated terms.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [email protected].